سياسة الاعادة

At Olived Shop, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund policy to ensure a hassle-free shopping experience.

1. Eligibility for Refunds
To be eligible for a refund, the product must be returned within 30 days from the date of delivery. The product must be unopened, unused, and in its original packaging.

2. Process for Returns
To request a return, please contact us with your order details. Once we verify the information, we will provide you with instructions for returning the product. The return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Method
Once the returned product is received and inspected, we will issue a refund to your original payment method within 7-10 business days. The refund will include the product price, excluding any shipping or handling charges.

4. Damaged or Defective Products
If the product is damaged or defective, please contact us immediately. We will offer a full refund or a replacement depending on your preference. Photographic evidence of the damage or defect may be required.

5. Non-Refundable Items
Products that are opened or used are not eligible for a refund. We also do not offer refunds on gift cards, digital products, or promotional items unless otherwise specified.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the desired item.

If you have any questions about our refund policy, feel free to contact us.